Looks like not everyone will get the Windows 10 Creator update. According to a report from ZDNet, certain users are receiving a message saying “Windows 10 is no longer supported on this PC” while trying to complete the setup process. The error code displayed is 0xC1900209, which suggests that the system does not pass the compatible scan. Devices running on Intel’s Clover Trail generation Atom processors are reported to be experiencing this error. There are four Clover Trail Atom processors that apparently do not support Windows 10 Creator Update. These include Intel Atom Z2760, Atom Z2520, Atom Z2560, Atom Z2580. They were commonly used on low-cost laptops, tablets and convertibles, usually shipped with Windows 8 or Windows 8.1, and most owners updated to Windows 10 when it was announced.

Although neither Microsoft nor Intel has released any information on this, Acer has a support page stating that the above processors are not supported by Windows 10 Creator Update. The support page further suggests that the company is working with Microsoft and that the issue may be temporary. “Microsoft is working with us to provide a consistent driver for dealing with this inconsistency. If you install the Windows 10 Creator Update, the icons and text may not appear at all or may appear as solid colored blocks or bars, ”the page said. It further notes that if any users have installed the update and are having problems, they should use the Windows 10 recovery options to restore their system to their previous build.

Microsoft’s Windows 10 Creator update was launched worldwide in April. In addition to offering enhanced security features, the update adds new creativity and experience to 3D, mixed reality, advanced apps, built-in game broadcasting, 4K gaming and more.