Some iPhone X users have reported a strange issue with the device. On the iPhone Subredit page, a user complained that their iPhone X screen was unresponsive in cold weather. Immediately after posting the thread, many other users complained of the same problem and said that the phone took only a few seconds to freeze at temperatures close to 0 সেল C.

The original Reddit thread said in the poster, “I noticed that my iPhone X screen became very responsive as it went out. It literally takes 2 seconds for the cold outside to go inside and my screen stops being very responsive. I try to swipe at websites and it doesn’t register my finger. It is very noticeable. Does anyone else have this problem? “

Acknowledging the problem, an Apple spokesman told The Loop, “We are aware of an event where the iPhone X screen will become temporarily unresponsive to touch after a quick change in a cold environment. The screen will become fully responsive again in a few seconds. This is an address in an upcoming software update.” Will be done. “

The exact cause of this problem is not yet known, but many reddit users have speculated that this may be due to a change in lighting conditions when leaving the house because of the iPhone X’s front infrared camera and ambient camera. Light sensor used for face ID authentication. Some users say that using the device outside of Apple’s recommended temperature range may be the reason.

According to Apple’s guidelines, iOS devices should be used where the ambient temperature is between 0 and 35 degrees Celsius and if used in extreme conditions, the device may change its behavior to control its temperature. The battery life of the smartphone may be temporarily shortened and the device may be turned off. It further adds that the battery life will return to normal if the device is restored to high ambient temperatures.