Microsoft recently launched its October 2018 update for Windows 10. Although the new update introduces a number of new features, some users have complained that their documents, photos, videos and even user profiles have been deleted after the upgrade. A thread on the issue was spotted on Reddit and later cropped up on the company’s own support website and some other forums. While there is a temporary solution for deleting user profiles, Microsoft itself has not yet acknowledged the problem, what caused it and when it will be resolved.

Microsoft is not yet sowing the seeds of the update on a large scale and thus users who are actually moving to Windows Update and can manually install the new update. Those who still want to go for it are advised to back up all their data before doing so. Users who have already updated and deleted their data may try to use third-party data recovery tools. In addition, as mentioned above, one can try temporary solutions to get their deleted profiles back.

To do this, one needs to search a collection of settings called Group Policy Object (GPO) by searching gpedit.msc or editing group policy in the Start menu search bar and selecting the best match. Then go to “Delete computer configuration / administrative template / system / user profile / user profiles Delete user profiles older than a certain number of days of system restart” This setting must be either disabled or set to “not configured”. According to Reddit’s NordicDoz it should fix the deleted profile issue.

The Windows 10 October 2018 update brings new apps like “Your Phone” that enable users to access photos and text from their Android phones on their computers. Microsoft Office 365, To-Do and Outlook.com have some new additions. You can read more about the update here.